Detailed Business Process Model Description : Manage Bankruptcy Description : 1.2.Evaluate Account

1.2.Evaluate Account
See Manage Bankruptcy (Page1) for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User reviews the existing Account A Stop Date is established based on the Bankruptcy filing information that will be used for the pre-petition debt. The CSR or Authorized User determines if meter reads are available or a Field Activity is required to obtain a read. Bills and Payments and other Financial Activity are reviewed to determine if cancellations or transfers to a new Account are required.

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