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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage Bankruptcy (Page2)
Manage Bankruptcy Description
1.0 Evaluate Filing Information
1.1 Search for Customer
1.2.Evaluate Account
1.2.1.1 Add Person 3.3.1.1 Establish Person and/or Account
1.2.1.2 Request Add Bankruptcy Information
1.2.1.3 Store Bankruptcy Information
1.3 Add Person and Establish Relationship 3.3.1.1 Establish Person and/or Account
1.4 Request Update Account with Filing Information
1.5 Request Affect Credit Rating and/or Cash Only Score
1.6 Request Add Alert to Existing Account
1.7 Update Account
1.8 Cancel Write Off Process 4.3.2.6 Write Off Uncollectible Receivables
1.9 Write Off Immediately 4.3.2.6 Write Off Uncollectible Receivables
2.0 Transfer WO Balance(s) to Bankrupt WO SA
2.1 Stop Service 3.3.2.3 Stop Premise Based Service and 3.3.2.4 Stop Non-Premise Based Service
2.2 Create New Account for Existing Person 3.3.1.1 Establish Person and or Account
2.3 3.3.2.1 Start Premise Based Service and 3.3.2.2 Start Non Premise Based Service
2.4 Bill New Account 4.2.2 Manage Bill
2.5 Review Financial Activity for Original Account
2.6 Request Transfer Payment(s) 4.3.1.1 Manage Payments
2.7 Transfer Adjustment(s) and Update Balances
2.8 Transfer Adjustment(s) to New Account and Update Balances
2.9 Request Cancel Bill Segment(s) and Create Closing Bill 4.2.2 Manage Bill
3.0 Request Add Bankruptcy WO SA 3.3.2.2 Start Non-Premise Based Service
3.1 Request Transfer Balance Stopped SA(s) to Bankruptcy WO SA and Update Balances
3.2 Update Original SA(s) and Bankrupt WO SA Balances
Installation Options Control Central Alert Algorithms
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